Description of the SVGMojama

    How can we help?

    Guides for buying, selling and staying safe on Mojama.

    Browse by topic

    Getting started

    What Mojama is and how to set yourself up.

    3 articles

    Finding & buying

    Search, ask questions, make offers and save items.

    4 articles

    Listing & selling

    Publish a listing, price it well and close the sale.

    5 articles

    Messages & offers

    How conversations, offers and deals work.

    3 articles

    Reviews & reputation

    How ratings are earned and how to handle feedback.

    4 articles

    Safety & guidelines

    Meeting safely, avoiding scams and reporting problems.

    4 articles

    Account & settings

    Profile details, language, notifications and security.

    3 articles

    Privacy & your data

    What is public, what we keep, and how to leave.

    3 articles

    Contact us

    Reach a human when the answer is not here.

    2 articles

    Getting started

    What Mojama is and how to set yourself up.

    • What is Mojama?Mojama is a local marketplace for listing, finding and discussing second-hand and new items.
    • Creating an accountSign up with an email address or with Google, then finish your profile.
    • Finding your way aroundWhere the main sections live on web and mobile.

    Finding & buying

    Search, ask questions, make offers and save items.

    • Searching and filtering listingsNarrow results by keyword, category, price, condition and distance.
    • Asking a question on a listingPublic questions and answers sit at the bottom of every listing.
    • Making an offerOffers are made inside the chat and can be accepted, countered or declined.
    • Saving items to your watchlistKeep an eye on a listing without contacting the seller.

    Listing & selling

    Publish a listing, price it well and close the sale.

    • How to create a listingEverything you need to publish an item, step by step.
    • Photos and descriptions that sellThe two things that decide whether a buyer messages you.
    • Setting the right priceHow to land on a number that actually sells.
    • Managing and closing your listingsEdit, mark as sold, relist or delete.
    • Your location on a listingHow location is chosen and how much of it buyers can see.

    Messages & offers

    How conversations, offers and deals work.

    • How chat worksOne conversation per item, shared by both members.
    • Offers, deals and cancellationsFrom first offer to a confirmed deal, and what to do when it falls apart.
    • Dealing with unwanted messagesReporting spam, harassment and phishing.

    Reviews & reputation

    How ratings are earned and how to handle feedback.

    • Leaving a reviewReview the members you actually traded with.
    • Understanding profile ratingsWhat the score on a profile is telling you.
    • Handling negative feedbackWhat to do about a review you think is unfair.
    • Following other membersKeep up with sellers who list things you want.

    Safety & guidelines

    Meeting safely, avoiding scams and reporting problems.

    • Meeting safelySensible precautions for a face-to-face handover.
    • Spotting and avoiding scamsThe patterns that show up again and again.
    • What cannot be listedItems and content that are not allowed on Mojama.
    • Reporting a listing, member or commentHow reports work and what happens after you send one.

    Account & settings

    Profile details, language, notifications and security.

    • Account detailsUpdate your name, phone, language and password.
    • Notification and email preferencesChoose what Mojama sends you and where.
    • Saved locationsReusable addresses for listing and searching.

    Privacy & your data

    What is public, what we keep, and how to leave.

    • What other members can seeThe line between your public profile and your private data.
    • Location and precisionHow much location data Mojama uses and how to limit it.
    • Deleting your accountHow to close your account and what happens to your data.

    Contact us

    Reach a human when the answer is not here.

    • Contacting supportHow to reach us and what to include.
    • Reporting a bug or suggesting a featureHelp us fix what is broken.

    Still need help?

    Email us from the address linked to your account and include the listing or conversation involved.

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    Description of the SVGMojama

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