Contact us
Email support@mojama.cc with the email linked to your account. Include the listing URL, conversation or report reference, a concise description, and screenshots where useful. Never send your password, one-time code, full payment-card number, or unnecessary identity documents.
Safety or fraud concern
Stop communicating and do not send payment when a request appears suspicious. Preserve relevant messages and receipts, report the account or content in Mojama, and contact your payment provider if money was sent. Contact local emergency services for immediate danger.
Account access
Use “Forgot password” from login for password access. If an email does not arrive, check spam and confirm the address. For a compromised account, contact support promptly and describe the last activity you recognise.
Listings and reports
You can edit or delete your own active listing from its management menu. Use the visible Report action for policy concerns; reports go to the moderation queue and are not shown to the reported member. Duplicate reports do not speed up review.
Privacy and account deletion
Update profile information in settings. Account deletion is available in Account Settings on web and in Settings in the app. If you cannot access the account, email support from the registered address. Read the Account Deletion page for scope and timing.
Response expectations
We prioritise account compromise, credible threats, child-safety reports, and active fraud. Response time varies with severity, information provided, and request volume. We may ask for verification before changing an account or releasing personal data.